We are hiring.
Title: Member Engagement Specialist
Reports to: Director, Membership and e-Health Sales
Status: One-year contract (materity leave)
Location: Work from home in the Greater Toronto Area
Closing Date: August 7, 2026
Start Date: August 15, 2026
Salary Range: 53,000 – 58,000 annually
You are an outgoing self-starter and strong communicator. You enjoy tackling new projects and coming up with creative solutions. You understand the mission of a member-driven association and are committed to enhancing the member experience with clear communication, consistent programming support, and a member-first approach to everything you do.
Overview of the position
The Member Engagement Specialist plays a key role in supporting member experience, engagement, and organizational initiatives. This position works collaboratively across departments to coordinate member communications, volunteer engagement, and programming for academic institutional members. The role also maintains member information and engagement through the association management system and website, responds to member inquiries, and provides administrative support to help ensure the effective delivery of association services and programs.
Key Responsibilities
The Member Engagement Specialist is responsible for:
- Initiate and manage membership renewals.
- Working with Director of Membership Sales to onboard new members.
- Working with Manager, Communication to announce new members and create member and volunteer recognition.
- Working with member volunteers to ensure they are matched with a suitable volunteer role.
- Working with Academic Group Members (colleges and universities) to support programming and communications.
- Reporting on membership status, creating member engagement and volunteer reports.
- Monitoring member information and engagement in the association management system and member area of the website.
- Hosting weekly office hours via Team meeting.
- Responding to member inquiries.
- General administrative support and other duties as required.
Requirements:
The successful candidate must be able to hit the ground running and be ready to fully support the Digital Health Canada member community. The ideal candidate possesses:
- University or college degree
- 3-5 years demonstrated experience in association management or volunteer coordination
- Strong business communication/plain language writing skills
- Experience with online member management systems.
- Problem-solving abilities
- Ability to work independently at home (you have a dedicated workspace with reliable wifi, cell phone, and solid time management skills)
Process
To be considered, submissions must include the following:
- Email subject line “Member Engagement2026”
- Please attach ONE DOCUMENT with the following;
- Cover letter with summary of relevant experience
- Resume
Apply by email before August 7, 2026 to: HR@digitalhealthcanada.com. Start date is August 15, 2026.
About Digital Health Canada
Digital Health Canada is committed to diversity, inclusion, and equity in connection with our vision, mission, values, and pillars. We strive to develop a team that reflects the diversity of the Canadian health ecosystem and the Digital Health Canada professional members community. We actively welcome nominations and candidates who are Black, Indigenous, LGBTQIA2S+, or living with disability, as well as People of Colour or members of other racialized and marginalized groups. The successful candidate must be an independent self-starter with excellent time management, problem-solving, and communication skills.
Digital Health Canada is a Canadian not-for-profit association with members across the country. Our members are a diverse community of accomplished, influential professionals working to make a difference in advancing healthcare through information technology. Digital Health Canada fosters network growth and connection; brings together ideas from multiple segments for incubation and advocacy; supports members through professional development at the individual and organizational level; and advocates for the Canadian digital health industry.
Members are supported by the Digital Health Canada National Office team. Together, the team develops and delivers the networking and professional development services that create value for our members: events and webinars, resources, thought leadership, and education and certification. Team members work remotely, collaborating through online chat, virtual conferences, and monthly in-person team meetings in downtown Toronto.
DIGITAL HEALTH CANADA TEAM VALUES – “We Connect with Intention”
1. PRACTICE A GROWTH MINDSET
2. TEAMWORK & COLLABORATION – WORK TOGETHER, OWN YOUR WORK
3. COMMUNICATE FEARLESSLY & BUILD TRUST
4. DARE TO BE DIFFERENT: make an impact and leverage diverse perspectives
5. INNOVATE THROUGH EXPERIMENTATION: have an entrepreneurial spirit