Webinar Wednesday – Introduce Clinical Intake. Tailor the AI. Improve the Scribe. CAMH × FirstHx on Where AI Documentation Breaks in Complex Care

Where AI Scribes Break Today

AI scribes are scaling rapidly—but “good enough” documentation can introduce real clinical, legal, and equity risk, especially in specialty and complex care.

Improving the Input: FirstHx

FirstHx addresses this at the source by improving the clinical context fed into a scribe. Patients complete adaptive, evidence-based clinical interviews before the visit, generating structured, longitudinal histories that reduce reliance on incomplete, real-time conversations and allow clinicians to focus on diagnosis and treatment.

Improving Interpretation: CAMH

At the Centre for Addiction and Mental Health (CAMH), the first enterprise AI scribe customized for mental health and addictions deployed in Canada shows where current approaches break—cross-organizational data leakage, missed suicide risk, incomplete mental status capture, loss of non-verbal context, and failure to reflect cultural nuance.

What This Could Enable

Together, these approaches point to a potential shift in integrated care. By combining structured pre-visit histories with AI that can interpret complex conversations, documentation could become more complete and longitudinal—helping clinicians better identify patterns, reduce misattribution, and make more coordinated decisions across mental and physical health.

Cross-Sector Perspective

This session brings CAMH and FirstHx’s unaffiliated work together for the first time. Moderated by the eMental Health International Collaborative (eMHIC), it explores both the benefits and the limitations of cross-sector collaboration—and what becomes possible when different parts of the system are examined together, without assuming partnership.

Session Structure & Flow

• Brief framing of where AI scribes stand today
• Case study: FirstHx
• Case study: CAMH
• Moderated panel discussion
• Audience Q&A

Key Takeaways

• Where AI scribes break in real-world care
• Why both clinical context and interpretation matter
• Risks: clinician rework, misdiagnosis, legal exposure, and inequities
• What this could enable for more connected, whole-person care

Presented by:

• Dr. Tania Tajirian (LinkedIn) is Chief Health Information Officer and Chief of Hospital Medicine at the Centre for Addiction and Mental Health (CAMH)
• Dr. Chris O’Connor, (LinkedIn) CEO of FirstHx, critical care physician at Trillium Health Partners, and Founder and former President of Think Research.
• Linda Hanane Mouhamou (LinkedIn) (she/her/elle), Management Consultant and Patient Partner

Speakers