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In this webinar, attendees will learn from panelists about the findings and lessons learned of the recently-published AI scribe clinical evaluation report produced by Women’s College Hospital Institute for Health System Solutions and Virtual Care (WIHV) on behalf of OntarioMD. OntarioMD led the initiative with 150 primary care clinicians over a three-month period to study how they use different AI scribes and what benefits they saw during the study. Clinicians used AI scribe tools to transcribe their conversations during patient encounters into accurate and complete SOAP notes. The clinicians saved time each week on administrative tasks. They also spent at least much less time on paperwork during clinic hours and after hours (“pyjama time”) and they dramatically reduced their cognitive load during patient encounters. Clinicians could maintain face-to-face contact with patients, never looking at their computer screens until it was time to check the SOAP note for accuracy. Clinicians reported in addition to all the benefits of AI scribes that this important outcome is increasing the quality of patient visits and restoring their joy in medicine.
Speakers
Christopher Sulway
OntarioMD
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Christopher joined OntarioMD (OMD) in October 2022. Chris is recognized as a strong leader, strategist, and communicator. He was most recently a Special Advisor to the Office of the Deputy Premier and Minister of Health, and served the Honourable Sylvia Jones and the Honourable Christine Elliott. Christopher was responsible for the provincial Digital First for Health Strategy. Chris has over 20 years of clinical and management experience. Before working with the Ontario Ministry of Health, Chris spent eight years with the Toronto Central Local Health Integration Network (LHIN) where he was the Vice President, Quality, Performance & Accountability. Chris is a licensed physiotherapist in Ontario and has worked in management and as a clinician in Ontario hospitals and in a rehabilitation institute in Kuwait. He is a Certified Health Executive and member of the Canadian College of Health Leaders. Chris is also a lecturer for the Department of Physical Therapy, Faculty of Medicine, University of Toronto.
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Dr. Onil Bhattacharyya
Women's College Hospital Institute for Health System Solutions and Virtual Care (WIHV)
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Dr. Onil Bhattacharyya is the Frigon Blau Chair in Family Medicine Research at Women’s College Hospital, and director of the Institute for Health Systems Solutions and Virtual Care. He is the lead for the Centre for Digital Health Evaluation and the co-chair of the Canadian Primary Care Research Network funded by CIHR. He practices family medicine and is an Associate Professor in the Department of Family and Community Medicine and the Institute of Health Policy, Management and Evaluation at the University of Toronto. He has been a Harkness Fellow in Health Care Policy at the Commonwealth Fund in New York City and a Takemi Fellow at the Harvard School of Public Health.
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Dr. Payal Agarwal
Grand River and St. Mary’s Hospitals
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As a family physician and Integrated Chief Medical Informatics and Innovation Officer for Kitchener-Waterloo’s Grand River and St. Mary’s Hospitals, Dr. Agarwal is passionate about using digital health solutions to engage physicians and patients. A longtime supporter of women taking a larger role in health technology, she is committed to building bridges between groups (leveraging her engineering degree at the same time!) and reciprocating the mentorship she received from other women in medicine. She led the strategy to optimize digital health tools at Grand River and St. Mary’s Hospitals and has played a crucial role in developing and implementing Evidence2Practice Ontario to facilitate digitally enabled health care. She has also incorporated secure messaging and other integrated programs into her own practice for a more collaborative, human-centred approach to patient care and believes the “EMR is a great place to collaborate, especially for patients with complex medical histories, so that everyone involved in their care can work together continuously and seamlessly.” Dr. Agarwal was named by Digital Health Canada as one of the 2023 Women Leaders in Digital Health attesting to her outstanding leadership and is a 2023 OntarioMD Luminary Award winner recognized for her outstanding contributions to advance digital health.