Event Details
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Webinar Wednesday – Enabling Digital Transformation in Ambulatory Care: A People and Process Approach to CIS Implementation
This presentation offers an overview of Alberta’s implementation of the Connect Care clinical information system in ambulatory care, with a deliberate focus on the people and processes that enable meaningful digital transformation. Rather than emphasizing technology, the session underscores the pivotal role of governance, strong sponsorship, stakeholder engagement, and visible leadership in navigating complex organizational change. It highlights the value of inclusive stakeholder engagement strategies—such as collaboration with patient advisors and user groups—to ensure solutions are grounded in frontline and patient experience. At the heart of the presentation is a comprehensive change management approach, featuring practical tools like communication frameworks, the importance of end-to-end workflow demonstrations, and patient safety review sessions, all designed to build confidence and readiness. The discussion also outlines tailored launch support models, including superuser networks and both on-site and virtual assistance, reinforcing the principle that true success lies in empowering people through thoughtful change, not just deploying new systems.
Learning Objectives
- Explain the importance of governance, leadership, stakeholder engagement, and sponsorship in supporting large-scale digital transformations in healthcare.
- Describe effective stakeholder engagement strategies that ensure system design and implementation reflect the needs of patients and frontline users.
- Identify key change management tools and approaches used to support readiness, adoption, and sustainability during CIS implementations.
- Explore launch support models—including the role of superusers, hybrid assistance approaches and issue escalation frameworks
- Summarize the role of project management in coordinating resources, managing risks, and maintaining alignment across program priorities and timelines.
