Industry Showcase Webinar – Mastering ER Redirection: 10 Strategies from 10 Years of Experience
As emergency departments across Canada face increasing strain, patient redirection has emerged as a game-changing solution—but success depends on multiple factors. With a decade of experience in this field and more than 300,000 successful patient redirections across Canada and Europe, LGI Healthcare Solutions has identified the 10 key strategies that make redirection programs effective.
Join us for this exclusive webinar to explore these 10 proven strategies and learn how to:
- Implement best practices in patient redirection to effectively reduce ER overcrowding.
- Identify and avoid common pitfalls when redirecting non-urgent cases to alternative care settings.
- Leverage a proven model that enhances patient satisfaction and ensures staff adoption.
- Foster collaboration between hospitals, clinics, and community care to create a robust redirection network.
Whether you support an integrated care network, an acute care facility, or a provincial health system, this session will equip you with the tools to drive meaningful change in emergency care.
Sponsored by:
Speakers
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Alexandre Couillard
Assistant Director, LGI Healthcare Solutions
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Alexandre worked as an administrative assistant in the emergency department at Sacré-Coeur Hospital in Montreal while studying software engineering. This experience sparked a passion for solving complex challenges in healthcare, leading to his early involvement in a redirection project. After graduating, Alexandre joined LGI in 2016 in a technical role before transitioning to product management. Over the past decade, he has been deeply involved in the redirection solution and now serves as the Assistant Director responsible for this initiative.
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Francis Cuerrier
Director of Clinical Solutions, LGI Healthcare Solutions
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Francis is the Director of Clinical Solutions at LGI since 2020. Prior to joining LGI, he spent nearly 20 years as an emergency nurse at the University of Montreal Hospital Center, where he worked primarily in the emergency department, including triage and as an assistant head nurse.
Following his clinical career, he specialized in care pathway optimization and clinical digitalization. He later served as a senior consultant in application synergy optimization for hospitals. For the past five years, he has been implicated to the development and enhancement of the LGI-Redirection product, focusing on improving patient flow and optimizing emergency department operations through technology.
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