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Canadian healthcare systems are grappling with growing backlogs, limited access to primary care, and the need for better continuity of care, especially following hospital stays. At the same time, improving patient experience and engagement is essential for sustainable care delivery. Automation offers valuable lessons in reducing administrative burdens, streamlining workflows, and supporting both clinicians and patients.
This webinar will explore real-world examples, such as virtual care and remote monitoring, improving primary care access, connecting care with interoperable solutions, and enhancing patient engagement. We’ll reflect on lessons learned from our initiatives, highlighting what worked, the challenges that remain, and how automation and interoperability can improve care flow, empower clinicians, and deliver better outcomes across the healthcare journey.
Speakers
Alexander Dahl
Founder & CEO, Akinox
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Alexander Dahl is a visionary leader in digital health with over 20 years of experience driving large-scale eHealth solutions across Canada. His background spans diverse cultures—having lived in Africa, Europe, and the South Pacific—bringing a unique global perspective to his mission of advancing accessible, high-quality care. At Akinox, he leads an exceptional team dedicated to transforming healthcare, applying technology to bridge the care gap from remote communities to major urban centers.
Alexander has steered Akinox’s role in several critical initiatives, including Québec’s COVID-19 response, Virtual Care Platform and the Primary Care Access Point (GAP – Guichet d’accès à la première ligne) numérique, a digital front-line access point to health services. These projects enable patients to access timely healthcare guidance, support, and referrals, particularly for those without family doctors. Under his leadership, Akinox has enhanced Québec’s public health infrastructure with innovative, patient-centric tools for outbreak management, testing, and vaccination.
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Tracy Milner
Chief Operating Officer, Akinox
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Tracy is a seasoned leader in the healthcare and digital health sectors, with more than two decades of experience in founding and scaling organizations across Ontario, Canada and the United States. With a clinical background that informs her understanding health tech product-market fit, she excels at translating vision and strategy into actionable plans across various functions of an organization. She has an academic and professional interest in leveraging AI to assist in the early detection of cognitive decline and to optimize health outcomes for people globally through precision medicine and personalized health.
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Mark Casselman
Chief Growth Officer, Akinox
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Mark Casselman is Chief Growth Officer at Akinox.
Most recently, Mark was the Chief Executive Officer of Digital Health Canada, a national association that connects, inspires, and educates the digital health professionals creating the future of health in Canada. Mark has 20 years of experience in leading strategic engagements, business development, large-scale transformation initiatives, and innovation management in the field of digital health.
Mark is an experienced tri-sector executive leader. He has championed consumer-focused health information products and services across multiple industries and sectors, including healthcare, research, and government. He has a strong track record of developing and implementing go-to-market strategies, business cases, technology roadmaps, and stakeholder partnerships for disruptive and impactful solutions. Mark is passionate about transforming health service delivery and enhancing the health of Canadians.
