Executive Director, Clinical Informatics and Provider Experience and Chief Clinical Information Officer
Employment Type: Full Time
Scheduled Start & Stop Times: 0830 – 1630
Days Off: Saturday, Statutory, Sunday
Program/Service: Digital Patient and Provider Experience
Req ID: 74226
Salary Range: The salary range for this position is CAD $77.04 – $115.56 / hour

Why Fraser Health?

Fraser Health (FH) is responsible for the delivery of hospital and community-based health services to nearly 2 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. The Fraser region is home to 32 First Nations communities and 6 Métis Chartered communities. Our team of nearly 48,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: better health, best in health care.

We are seeking an innovative and data-driven Executive Director, Clinical Informatics and Provider Experience and Chief Clinical Information Officer (CCIO) to transform and actualize the vision for Fraser Health’s digital health strategy. The Executive Director and CCIO will champion the adoption and utilization of technology-enabled solutions that advance the seamless provision of digitally enabled patient care, and provider experience. With a focus on improving quality of care, the Executive Director will work in dyad partnership with the Chief Medical Information Officer (CMIO) to identify and measure patient outcomes and develop new workflows and processes for digitization, while enhancing and improving the delivery of care through the redesign of services and introduction of powerful new capabilities.

Reporting to the Vice President of Digital Patient and Provider Experience, the incoming Executive Director and CCIO will have the inherent ability and acquired knowledge to analyze complex clinical operations and structure processes that facilitate and foster decision-making in alignment with clinical information needs. The successful candidate will be a thought leader in digital strategy, development, and design, and will move informatics solutions forward with purpose, intention, and vision to ensure clinical needs are translated into technological solutions that optimize care quality and patient safety. As a clear, caring, and courageous leader, the Executive Director and CCIO will play an integral role in developing an advanced model for clinical and medical informatics that promotes and ensures practice readiness spanning the continuum of care across the Fraser Health region.

The Executive Director, Clinical Informatics and Provider Experience and CCIO is accountable for:

The successful candidate will have:

If you have any questions or are interested in learning more about this rewarding leadership opportunity with Fraser Health, please email the Executive and Senior Leadership Acquisition team at executive.recruitment@fraserhealth.ca.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring & Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.


Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Executive Director, Clinical Informatics and Provider Experience and Chief Clinical Information Officer (ED) is a member of the Digital Patient and Provider Experience leadership team and is responsible and accountable for the strategies and leadership of the Clinical Informatics and Provider Experience portfolio in a dyad partnership with the Chief Medical Information Officer. This position delivers the organization’s digital health strategy by collaborating with senior leadership by ensuring long range strategic plans, annual objectives and workplans define, deliver and improve services for the organization and its clients. This role is responsible for building clinical and medical informatics capacity across the organization and driving the promotion and adoption of tools to ensure a seamless, digitally enabled patient and provider experience. Ensuring that quality of care is not compromised, this role drives/facilitates a change in the delivery of care across all settings.

The Executive Director (ED) works in close collaboration with key partners across Fraser Health Authority (FH), other health authorities and government ministries; provides leadership and expert advice on clinical informatics, practice readiness, and provider experience. The ED plays an integral role in developing an advanced model for clinical and medical informatics to implement and utilize innovative uses and applications for advanced data analytics, liaising, influencing, and consulting with various stakeholders to promote and advance practice readiness in support of improving patient care and the patient experience within the context of supporting the goals and objectives of FH.

The ED is responsible for strategies for development & design, implementation, benefits, change management & adoption, and utilization & evaluation of informatics solutions such as electronic medical records, electronic health records, provider order management, electronic documentation, health information exchanges, virtual health and other digital health solutions used in the clinical settings across the care continuum. Ensures that strategies align with organizational objectives, that clinical needs are translated into technology solutions that optimize care quality and patient safety, and that innovation and development of a clinically appropriate information culture is championed.


  1. Leads and manages long-term strategic plans, goals, and objectives of the Clinical Informatics and Provider Experience portfolio. Works within and across FH as a strategic leader to ensure interprofessional models of practice are integrated and supported in the design of digital patient records, digital experiences and the implementation of digital health solutions. Advocates for required data elements and nomenclature within CISs regionally, provincially, and nationally.
  2. In collaboration with Advance Program leadership and others, develops the long-range strategic plans, goals, and annual objectives and work plans to guide the implementation and sustainment of Meditech Expanse. Manages and advocates for required budget and supports.
  3. Leads, develops, manages, implements, and evaluates new initiatives that support practice standardization such as clinical content systems, and establishes business development and partnership opportunities, communicates information, and makes recommendations to the VP. Facilitates the implementation of approved initiatives, including budget management. Builds and maintains organizational awareness of and promotes a strong positive profile of standardization for CISs and practice.
  4. Provides leadership to staff through coaching, guiding, and modeling key behaviours/strategies, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues. Assists team members to define shared and individual goals, meet target dates and ensure alignment of team goals to portfolio, FH, and provincial direction. Fosters team spirit, trust, and mutual respect. Maintains an organizational structure for the area that provides the highest level of quality work and service.
  5. Evaluates individual and team performance in collaboration with appropriate internal stakeholders. Investigates work and staff issues and where necessary initiates disciplinary action up to and including termination. Participates in the management of labour relations matters as applicable.
  6. Develops and monitors an annual budget for area of responsibility to include monitoring budget performance, planning and adjusting operations and/or staffing to meet projections and annual targets, approving expenditures, identifying, and costing new initiatives as well as savings strategies, and preparing summaries for fiscal reporting.
  7. Identifies and evaluates clinical/medical practice and patient safety risks and internal controls for new digital health initiatives across FHA and identifies partnership opportunities. Advocates and influences CIS clinical content processes to ensure specialized FHA expertise is included in system design and build.
  8. Supports the development of required educational programs, training and communication processes, and mentoring initiatives across FHA related to digital health solutions.
  9. Fosters effective relationships with FHA departments, professional associations, academic programs, regulatory bodies, and others to create partnerships and positively influence clinical and medical informatics competencies, practice, teaching and learning opportunities for students and staff.
  10. Represents FHA to government and other parties through participation on committees, organizations and in advisory activities, as appropriate.


Graduation from a school of nursing or allied health discipline. Master’s Degree in Health or business administration, health information management or related field. Ten (10) to fifteen (15) years recent, related clinical leadership experience in the health care sector including experience with electronic clinical systems, or an equivalent combination of education, training, and experience. Current practicing registration with an applicable regulatory body such as the British Columbia College of Nurses and Midwives.


Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities