Job number: J0424-0338
Job title: Bilingual Executive Director, Client Relations (Eastern Canada)
Job Type: Permanent Full time
Location: Toronto, Ottawa, Montreal, Ontario, Canada
Number of positions: 1
Date posted: April 4, 2024
Closing date: May 3, 2024
Who we are
We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada’s health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada’s health care systems.
CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation. Learn about our Equity, Diversity and Inclusion Strategy and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.
At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include
- HOOPP Pension Plan (Defined Benefits Pension)
- Retirement Planning Program
- Generous vacation days for permanent and long-term contracts
- Work-life balance
- Career Planning Program
- Learning and Professional Development Program
- Flexible benefits program from your first day on the job for permanent and long-term contracts
Why is this role important?
Reporting to the VP, Communications and Client Experience, the Executive Director is responsible for providing strategic leadership and oversight to CIHI’s team of stakeholder relations experts who strengthen CIHI’s presence, products and services in the six Eastern Canadian provinces. The Executive Director also provides senior leadership – both externally within jurisdictions and internally within CIHI – to ensure that CIHI’s relationships with Eastern Canadian provinces remain strong and that we have a solid understanding of how these jurisdictions’ health system needs and priorities should shape our work. Given our ongoing goal of maintaining strong stakeholder relationships in the province of Quebec and New Brunswick, the Executive Director must be fluently bilingual (written and oral) in both English and French.
The Executive Director should be someone who cares deeply about improving health care for Canadians and who understands that solid relationships within Canada’s provincial and territorial jurisdictions – built on trust – are the foundation of CIHI’s ability to gather and publish the data and information that health system decision makers rely on.
What you’ll do
- Leads CIHI’s Eastern Canada team, providing coaching, advice and strategic direction to a group of well-established and well-connected CIHI staff who serve as the link between CIHI and health-related organizations in Ontario, Quebec, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and New Brunswick.
- Elevates the visibility of CIHI at the provincial level by developing and implementing comprehensive strategies and annual client relations plans. Ensures the strategy is aligned with CIHI’s overall strategic goals and plans.
- Develops and maintains effective, productive, and mutually beneficial relationships/strategic partnerships/affiliations with eastern provinces’ senior stakeholders within government (e.g. Deputy Ministers and Assistant Deputy Ministers), health delivery organizations (e.g. CEOs, VPs, CIOs), research and academic organizations in both the private and public sectors, and others.
- Serves as a member of CIHI’s senior management team, providing advice to CIHI’s CEO, VPs and program staff on trends, issues and opportunities in Canada’s eastern provinces to inform CIHI’s operational and strategic work. Provides support to senior leaders in Eastern provinces by drawing on sound understanding of CIHI data and analytic offerings and innovative approaches within the health system.
- Represents CIHI at stakeholder meetings, key events, forums and conferences to both build relationships and to create awareness or enhance the development/utilization of CIHI’s products and services. Promotes and markets the vision and mandate of CIHI and its staff, programs and services with clients/partners. When appropriate, serves as a spokesperson for CIHI – including undertaking speaking engagements and media interviews – on relevant topics.
- Works closely with key external stakeholders to identify unique information needs, gaps and opportunities and collaborates with CIHI staff on feasibility, scope of projects and deliverables and timelines to ensure needs are met.
- Constantly monitors health system-related news, organizational developments, funding announcements, and ongoing challenges within jurisdictions. Shares business intelligence with CIHI, to keep the organization well-informed of the health systems environment changes that can influence CIHI’s work.
- Provides oversight or advice around the negotiation of agreements with relevant jurisdictions.
What you’ll bring to the table
- Graduate degree (MBA, MHA, MPA, etc.) in a Health discipline/Business Administration/Public Administration/Communications or related field. An equivalent combination of education and experience will be considered.
- Several years of progressively senior leadership experience, with a demonstrated record of success in senior management, communications, external relations management and people management in a complex health care-oriented environment.
- Fluently bilingual (written and oral) in English and French is required.
- Previous experience working in or with governments – particularly related to health care – is essential.
- Experience working with CEOs, executive teams and boards of directors.
- Demonstrated understanding of health sector issues/challenges.
- Strong conceptual understanding of health information systems, as well as the organization and delivery of health services in Canada and internationally.
- A demonstrated understanding of, and appreciation for, the pan-Canadian environment in which CIHI operates.
- Demonstrated communication, negotiation, problem-solving and priority-setting abilities.
- Ability to fulfil travel requirements as necessary, for meetings, conferences, events and to meet with CIHI stakeholders and staff.
- A proven leader and strategic thinker with a track record of building and nurturing relationships.
- A strong team builder who focuses on coaching and ongoing learning.
- Public speaking skills with the ability to tailor content to various audiences.
- A high degree of political acuity, diplomacy, tact and sound judgment.
To find out more about this role and other exciting opportunities visit our website at www.cihi.ca and check out our ‘Careers’ section.
We thank all those who apply, however, only candidates selected for an interview will be contacted.
At CIHI we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.
Please note the CIHI Recruiting Team uses email to communicate with applicants. Please make sure your profile has an updated email address that is checked regularly, including the junk/spam mail folder, as we send time sensitive emails (i.e. testing and interview bookings).