Job number: J0724-0358
Job title: Team Lead, Education Delivery
Job Type: Permanent Full time
Location: Ottawa, Ontario, Canada
Number of positions: 1
Date posted: July 17, 2024
Closing date: July 30, 2024
Range minimum: $92,830.00/year
Who we are
We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada’s health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada’s health care systems.
CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation. Learn about our Equity, Diversity and Inclusion Strategy and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.
At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include
- HOOPP Pension Plan (Defined Benefits Pension)
- Retirement Planning Program
- Generous vacation days for permanent and long-term contracts
- Work-life balance
- Career Planning Program
- Learning and Professional Development Program
- Flexible benefits program from your first day on the job for permanent and long-term contracts
Why is this role important?
The Team Lead of Education Delivery is a corporate-wide specialist providing leadership for the ongoing delivery and management of the CIHI Education Program, developed for CIHI stakeholders working in Canada’s Health System. The Team Lead is responsible for providing guidance and leading activities related to learning delivery, including: Learning Management System (LMS) administration, web conference platform, program management, marketing, end-user support, user/market research and evaluation of learning delivery.
They will also oversee and provide direction for customer support activities and tools used to deliver education products.
What you’ll do
- Provides leadership and guidance to staff and matrix teams. Supervises, coaches, coordinates and monitors work, workload and performance of staff to ensure that quality is maintained and that learning opportunities are provided. Conducts annual performance management reviews.
- Contribute to the development of departmental strategic objectives and plans.
- Leads the portfolio-related logistical processes, applications, and licenses CIHI uses to deliver learning.
- Leads and supports the delivery of CIHI’s suite of education products, and works closely with external vendors and stakeholders, to ensure ongoing high-quality product management and delivery.
- Provide expertise and guidance in the planning and logistical management of education delivery systems, applications and tools.
- Supervise and assist Education Delivery team members through performance measurement, support, feedback and coaching/training to improve individual skills to ensure the delivery of quality products and relating to education delivery.
- Act as project manager for major education initiatives, including the preparation of project-related documentation (e.g. project phases and plans, issues documentation, training and support materials).
- Provide expertise and guidance in the planning and logistical management of the suite of education courses and products.
- Produce briefing notes/background material, budgets, work plans, etc. to support strategic and operational directions for education initiatives.
- Monitor and evaluate, on a regular basis, the current state of CIHI’s education delivery program, and develop recommendations regarding any processes/approaches or materials to enhance the delivery experience for users or gain business efficiencies.
- Provide oversight to key education delivery platforms including our Learning Management System (LMS), web conferencing platform, and Product Management Application (Quick base).
- Participate in internal and external projects and activities as required.
- Contribute to the promotion of CIHI products and services through participation on committees, presentations and/or attendance at conferences, preparation of articles for publication and other activities, as required.
What you’ll bring to the table
- Undergraduate degree in Education, Educational Technologies, Project Management or other relevant field is required. Graduate degree is considered an asset (e.g. M. Ed in educational leadership, Project Management)
- 1-3 years of leadership experience (both supervisory and project leadership) including motivating and coaching team members to deliver high quality work.
- 5 years experience in education/ program administration and delivery.
- Experience working with Learning Management Systems is an asset.
- Excellent verbal and written communication abilities, with advanced negotiation and facilitation expertise.
- Demonstrated experience in developing and delivering presentations to a variety of stakeholders.
- Experience in managing multiple complex projects. Strong organizational and time management skills and demonstrated attention to detail.
- Team player with demonstrated leadership and decision-making skills. Excellent organizational skills and the ability to manage multiple tasks with competing deadlines.
- Sound knowledge and experience in marketing, advertising and communications.
- Familiarity with the health care system and CIHI’s products and initiatives is an asset.
- Fluency in English is required, bilingualism in both official languages is an asset.
To find out more about this role and other exciting opportunities visit our website at www.cihi.ca and check out our ‘Careers’ section.
We thank all those who apply, however, only candidates selected for an interview will be contacted.
At CIHI we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.
Please note the CIHI Recruiting Team uses email to communicate with applicants. Please make sure your profile has an updated email address that is checked regularly, including the junk/spam mail folder, as we send time sensitive emails (i.e. testing and interview bookings).