Webinar Wednesday – Aiming for Equity: How the inclusion of equity in the quintuple aim improves both the provider and patient experience
In 2007, the Institute of Healthcare Improvement introduced the Triple Aim, with the goal of lower healthcare costs while improving the patient experience and clinical outcomes. The model then expanded to the Quadruple Aim, incorporating the clinician experience due to its impact on patient satisfaction, outcomes, and costs. More recently, it has further evolved into the “Quintuple Aim,” adding health equity as a key dimension for improving the performance of care delivery.
This webinar will explore the crucial role that equity plays in health system improvement. Often treated as little more than a box to tick, equity considerations actually play an outsized role in healthcare outcomes. This is especially true when considering how equity has knock-on effects for both the provider and patient experience.
During the webinar, you will hear first hand from renowned patient advocate, Flavie Laliberte, about her personal experiences navigating the health system as a new mother and as someone struggling with chronic pain. You will also hear from Verto Health’s VP of Product, Ivana Marzura, a former patient advocate herself, who will share how her personal experiences navigating the health system helped to shape Verto’s product roadmap with an equity-first lens.
Presented by:
Ivana Marzura, Verto Health brings a deep understanding of the patient experience to her role as VP, Product at Verto. She is known for building strong relationships with clients, business, and technology stakeholders to execute successful strategies for product delivery.
She has 25+ years of experience in leadership roles related to product delivery, software development, and solution implementation of complex applications in health care, financial services, and supply chain planning. She understands the complexity of large-scale digital implementations, having led the implementation of provincially standardized solutions and change management for community health solution roll-outs. She is regularly called on as an advisor, serving as both a technology SME for one of the largest digital health agencies in Canada, as well as serving as a patient advisor for the largest health system in Canada, leading to recommendations to improve the quality of care.
Flavie Laliberte is a digital health advocate who has lived with chronic pain since 2009. After suffering from a severe gymnastic accident, Flavie made it her mission to advocate for patients to have access to all their medical data and fast access to quality care. For the past two years, Flavie has served as a patient partner with Canada Infoway Health and the Center of Excellence on Partnership with Patients and the Public (CEPPP) on the topic of “Healthcare Digital Tools for Patients”. Her ultimate goal is to improve the lives of all Canadian patients through a fully integrated healthcare system. Since 2019, she has served as the CMO of ILABS Marketing, a digital agency focused on UX-Design and the development of human-centric technologies.
Dr. Michael Anderson is part of the urban Indigenous community in Tkaronto/Toronto. He is Mohawk (Bear Clan) and mixed European with family roots in Tyendinaga Mohawk Territory. He practices surgical oncology and palliative care medicine and is the Strategic Lead for Indigenous Health at the University Health Network. He previously served as an Indigenous Cancer Lead and a Surgical Oncology Lead at Cancer Care Ontario. At the Waakebiness Institute for Indigenous Health in the Dalla Lana School of Public Health (U of T), he is a PhD candidate and senior researcher with interests in Indigenous epistemologies, Indigenous approaches to implementation science, and ethical Indigenous community-healthcare research partnerships.
Earn One Continuing Education Unit (CEU) for attending this webinar. Content from the webinar aligns with Core Health Informatics Topics: The Canadian Healthcare System, Information Technology, Analysis and Evaluation. Webinar Wednesday attendance is one of the benefits of Digital Health Canada Membership. Not a member yet? Join Digital Health Canada to enjoy Webinar Wednesdays and other benefits of membership.