Shannon Malovec, Chief Digital Health Officer, Provincial Health Services Authority (British Columbia)


How long have you been a member of Digital Health Canada
For over 15 years



Why do you want to join the Digital Health Canada Board of Directors at this point in your career?
I have now served 1 term on the Digital Health Canada Board and have observed the opportunity to promote Digital Health collaboration across the country from public to private sectors and would like to continue this journey. I have worked in the Health Informatics industry for over 15 years, after graduating from UVIC’s Health Information Science program in 2004. Throughout this time, I have completed my Masters in Health Information Science and have had the opportunity to grow a successful career, while building partnerships and gaining experience within both the public and the private sectors. I have had the opportunity to provide consulting services, project management services, establish strategies, lead health authority operational teams, and lead product development. This collective experience has allowed me to grow as a leader, working with partners to advance our digital health industry. I feel I have established a strong presence, both in Western Canada, but also nationally. I have had the opportunity to serve on the BC Health Information Management Professionals Society (BCHIMPS) Board in the past, and have a strong level of experience required to participate in this Board. I feel that with my past experience and current position, I am in an excellent place to serve as a Board member to Digital Health Canada now. Additionally with my current location being out West, I feel I can bring forward a strong Western perspective, while also understanding the national context.



How does your experience align with the Digital Health Canada strategic plan and mandate?
My personal objectives of helping to grow this industry is aligned with Digital Health Canada’s strategic plan and mandate. Serving on the Board has allowed me to contribute to Digital Health Canada’s new strategic plan. I see an opportunity to support the Board continue with its strategic objectives to help further connection and collaboration across our sector in Canada. Today, one of my personal objectives is supporting new leaders in this field with mentorship, support, career planning and networking, similar to what I was provided with. I believe I can help the Board in the following ways: 1) Enhance Membership Value Through Network Growth and Connections. Being connected to the BCHIMPS Board, I have a keen interest in drawing additional value for members of BCHIMPS and Digital Health Canada. I also have an interest in drawing a partnership with the Emerging Health Leaders organization. 2) Connect Communities. The objective in my current role is to build partnerships iacross multiple organizations. I will continue to carry this “connection” mentality into my role on the Board. 3) Empower Professional Development and Advocacy. Through my strong relationship with the University of Victoria, where I actively support with guest lectures, I have a strong interest in sharing best practices, and growing the capacity and capability of our digital health industry. 4) Implement Digital Business Platform. My experience implementing and operating a number of different clinical information solutions (Epic, Allscripts, Cerner, TELUS solutions) can be leveraged to support Digital Health Canada’s platform requirements. 5) Build Brand Awareness and Brand Value. I will continue to support the Board to build the brand by representing us well at industry conferences, events, and social forums.



What unique skills, perspectives and contributions would you bring to the Digital Health Canada Board?
I believe I can bring a wide range of experience and perspective to the Board. Having a background directly related to this industry, from UVIC’s Health Information Science Program, I have had the opportunity to work in many different facets of our industry. I have had the opportunity to work overseas, in the United States, and in Canada working for the both public health sector and private vendor and consulting firms. I have had roles both strategic and delivery focused in nature, and operational in nature. Through this breadth of experience I have established many strong relationships with public and private partners along the way. I believe my unique skillset is to offer a deep understanding of this industry, representing both the public and private sides, facilitating strong relationships with stakeholders on both sides. I truly believe, and carry this into my day to day work, that for our digital health industry to advance in Canada we need to collaborate, partner, and enable public and private partnerships. I believe this to be true for public and private partners, as well as academic institutions and research organizations.



Do you or have or have you ever had any direct patient care experience (clinical)?
No clinical. Health Information Science background. Have worked in hospitals directly with clinicians.
What segments within the Digital Health Canada community do you feel you will best represent? Select all that apply.
Executives/CIOs, Emerging Professionals, Telehealth, Leaders, Healthcare Institutions, National eHealth Organizations



With which Digital Health Canada committees, task groups or activities have you volunteered in past five years? Describe your most significant contributions to Digital Health Canada’s mission.
I have served on the Board of Digital Health Canada for the last two years and have supported with further development of the organization’s strategic plan. I serve on the BC Chapter Advisory committee and helped to establish this committee. I also serve on the eHealth conference organizing committee and the sub-Board Partnerships Committee.



What other board appointments or relevant leadership experiences have you had in the past five years?
I have served on the BC Health Information Management Professional Society Board.



Please tell us why you feel Digital Health Canada members should vote for you.
In summary to the points listed above, I believe Digital Health Canada members should vote for me for the following reasons: 1) My passion to build awareness and advance our collective industry; 2) My depth of experience working internationally and nationally in public and private organizations; 3) My relationships with industry specific academic programs, such as UVIC Health Information Science; 4) My roots within BC to generate more traction and membership in the West Coast; and 5) My desire to build partnerships to achieve cost efficiencies and results in what we do.



Do you currently hold the Certified Professional in Healthcare Information and Management Systems – Canada (CPHIMS-CA) credential?



What is your educational background? Please list all degrees and designations.
Bachelor of Honors in Health Information Science, plus Masters in Health Information Science. Also PMP certified.



Please include a brief biography including highlights of experience and expertise in health informatics/digital health.
Shannon is a highly skilled health informatics leader, passionate about transforming healthcare through patient engagement and experienced in strategic planning, portfolio/program management, and systems implementation. Shannon is Chief Digital Innovation Officer for BC Provincial Health Services Authority. In her role Shannon works through with the Ministry of Health and the BC Health Authorities to drive digital health advancements in the Province. Prior to PHSA, Shannon served as Principal, Patient Engagement at TELUS Health. In her role Shannon led the strategy development, product management, delivery management, and operations of TELUS Health’s patient facing applications, including Personal Health Record, Home Health Monitoring, and EMR Portals. She also led the execution of major health transformation initiatives and was responsible for the delivery of consulting services. Shannon has also worked with a health management consulting company in Canada and in the United States and was engaged in strategic planning, project management and implementation initiatives. Shannon spent time working with various healthcare organizations, hospitals and private sector IT companies in Toronto, New York and Illinois where she was involved in the planning and implementation of a variety of clinical solutions.