Cassandra (Cassie) Frazer, Senior Director, ACCESS Solutions, Canada Health Infoway, Ontario


How long have you been a member of Digital Health Canada
Over ten years.



Why do you want to join the Digital Health Canada Board of Directors at this point in your career?

I like to look ahead to envision my next steps.  This forward-thinking approach has guided my career transitions over the years moving from front-line clinical care (Respiratory Therapy) to professional practice and clinical management roles; through consultancy work for provincial-level initiatives and on to progressive leadership positions at Canada Health Infoway, a national, not-for-profit organization.  Along the way, I have continued to expand my skills and knowledge by engaging in additional educational opportunities such as achieving my Master’s degree; as well as through volunteer commitments such as participation on Advisory Boards and Committees.  I am ready to pursue the ‘next step’ again and am eager to continue to grow my contributions through membership on the national Digital Health Canada Board.



How does your experience align with the Digital Health Canada strategic plan and mandate?

Digital Health Canada’s mandate is to “connect, inspire and educate the digital health professionals creating the future of health in Canada”.   Throughout my career, first as a clinician and now at Canada Health Infoway, these three words – connect, inspire and educate – are part of what I do everyday.  Whether I am connecting project teams from across the country, facilitating a discovery session, listening to a webinar or being inspired by the story of a patient who has benefitted from digital health, my role is to advocate for digital health.  I have seen the benefits of a connected health system and am fortunate that my work experience, my expertise and my active involvement with Digital Health Canada have provided me with opportunities to help advance the digital health agenda.



What unique skills, perspectives and contributions would you bring to the Digital Health Canada Board?

I have been fortunate to take on many roles and at various levels within the healthcare system.  Working at a national level for the past 11 years has given me the opportunity to understand the complexities of the various health systems across the country, and the ability to translate these nuances into successful initiatives that are aligned on shared priorities. My years as a front-line Respiratory Therapist and Healthcare Manager allow me to bring a background in clinical care delivery and healthcare administration. I also bring strong experience and the ability to speak to the unprecedented need for change management in digital health, which has most recently been highlighted through the current COVID-19 pandemic (e.g. changing patient/consumer expectations, new regulations and reimbursement models, and new technologies).



Do you or have or have you ever had any direct patient care experience (clinical)?

Yes.  I worked as a Respiratory Therapist for close to 15 years at various tertiary and community level hospitals.  In this capacity I took on several roles from front-line care provision within intensive care units, trauma or emergency, and also in a specialist role providing leadership and coordination within the operating room environment.  I have also worked with a private agency in the community, providing home and community respiratory therapy support.



What segments within the Digital Health Canada community do you feel you will best represent? Select all that apply.

Executives/CIOs, Emerging Professionals, Telehealth, IM/IT Practitioners, Leaders, National eHealth Organizations



With which Digital Health Canada committees, task groups or activities have you volunteered in past five years? Describe your most significant contributions to Digital Health Canada’s mission.

I have been an active member of Digital Health Canada for over 10 years and have been involved in various capacities.  My most significant contribution is my participation as a member of the eHealth Conference Steering Committee for the past 8 years.  The national eHealth Conference is the showcase event for our industry and provides an unparalleled opportunity for us to come together as a community to learn, share and be inspired.  In addition to participating on the Steering Committee, I particpate on the Logistics Committee, directly influencing program design and delivery; and, co-lead various innovation events, such as Hacking Health or Design Jam as well as planning for the Sunday Symposium. In the past I have acted as Digital Health Canada Course Instructor for the CPHIMS-CA course and contributed to the development of CPHIMS-CA course content, focusing in particular on areas related to change management. I have also participated in the CPHIMS item writing task force through HIMSS, helping to develop exam questions for the base portion of our aligned certification.



What other board appointments or relevant leadership experiences have you had in the past five years?

I have participated in several advisory boards and leadership capacities including such experiences as:

·       Chair, Iona Park Neighbourhood Watch (2008 – present).


·       Skills for Change – Advisory Board (2019 – present); and Guest Lecturer (2018 – present).


·       Centennial College – Health Information Technology Program Advisory Committee. 2019 – present.


·       Cancer Care Ontario / College of Physicians & Surgeons of Ontario. Citizens Advisory Committee – Quality Management Partnership. 2016 –2019.


·       Ontario Lung Association. Committee member – Respiratory eHealth Committee. 2016 – 2019.


·       National eHealth Conference. Steering Committee member. 2013 – Present.


·       University of Toronto. Instructor – Change Management Course. Masters, Health Informatics Program. 2016.

Please tell us why you feel Digital Health Canada members should vote for you.

I have been a member of Digital Health Canada for over a decade and have personally benefited from the networking, education and other services that the organization provides. I believe passionately that we, as digital health professionals, are in the best position to advocate for digital health.  As an organization, Digital Health Canada can amplify our voices and I would like the opportunity to further my contribution to this effort.  I have a national network, broad knowledge of initiatives from across the country, clinical experience, and am passionate about the difference that digital health can make to improving health care in Canada. The COVID pandemic has changed the care delivery model almost overnight so that virtual care is now the norm.  This is an unprecedented opportunity for Digital Health Canada to ‘connect, inspire and educate’ to realize the goal that ‘virtual first’ becomes the new normal. I would love to be part of that journey!



Do you currently hold the Certified Professional in Healthcare Information and Management Systems – Canada (CPHIMS-CA) credential?
Yes, since 2011.



What is your educational background? Please list all degrees and designations.

·       Masters, Health Science – Health Administration


·       Respiratory Therapy Diploma


·       Bachelor of Science – Life Sciences


·       CPHIMS-CA



Please include a brief biography including highlights of experience and expertise in health informatics/digital health.

Self-directed, certified health informatics professional with 23 years of healthcare experience encompassing several roles in patient care (respiratory therapy), healthcare administration, change management, health informatics and innovation. Skilled in delivery of organizational strategy with focused execution of strategic objectives achieved through collaboration with external stakeholders and high performing teams across the organization.  Proven ability to lead multidisciplinary teams and partner with key stakeholders to drive key initiatives; successfully communicates and establishes relationships across all organizational levels.