CW. James King MSc, MD, FRCPC, Chief Medical Information Officer & Consulting Pediatrician, Children’s Hospital of Eastern Ontario- – During implementation of an integrated enterprise-wide EMR we designed a program to maximize clinician adoption through optimization of end-user experience. Using Human Factors methods we studied clinical workflows and developed guiding principles for hardware selection, placement and configuration around clinician to computer, patient to computer and clinician to patient interactions. These guiding principles were proactively applied to ensure situation awareness was maintained and to support end user workflows through, for example, easy access to the EMR while allowing providers to maintain proper computer workstation ergonomics and line of sight with patients and families. These guiding principles have broad applicability for an EMR implementation and can be deployed in an interactive manner by most healthcare organizations.
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