Dr. Erin Keely and Dr. Clare Liddy, Champlain BASE – Access to specialty care remains a major challenge in the Canadian healthcare system. eConsult services allow primary care providers to seek specialist advice often without needing the patient to go for a face to face consultation. The Champlain BASE eConsult model is a managed service which incorporates several key components that are essential to its success. The BASE model includes strong clinician leadership, strategic engagement of specialists and PCPs, using speciality groups rather than individual specialists, collection and communication of feedback to providers and tracking of key quality indicators. We will present the model and its impact, describe our evaluation strategy using the quadruple aim framework and share different strategies that have been used to implement the BASE model across Canada.
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