Course: Organizational & Behavioural Management; Operations Management

Full Title: Organizational & Behavioural Management; Operations Management

Duration: ~2 hours
Components: 5 units of eLearning + 1 test
Price (Digital Health Canada Members): C$50+ tax
Price (Non-Members): C$100+ tax
Takeaways: Certificate (PDF)

Topics covered in this course

Change - What Is It?

– What is Change Management
– Challenges in eHealth
– Value of Change Management
– Techniques to Support Solution Implementation
– Roles & Groups
– Stakeholder Engagement & Categorization

Operations Management

– Roles & Responsibilities
– Digital Health Canada Career Matrix
– Health Informatics Professionals (HIPs)
– Managing Projects & Portfolios
– 5 Phases of Project Management
– Integrating Project Management & Change Management
– Tools of the Trade
– Vendor Management & Relationships
– IT Governance & Management
– Managing Customer Relationships
– Managing Budget & Financial Risks
– Four Steps for Managing Risk

Organization & Behavioural Management

– Basic Theories, Concepts & Practices of Management
– Ethics
– Organizational Strategy, Behaviour & Culture
– Electronic Health – A Transformation
– Facilitating Learning & Development
– Adult Learning Concepts
– Adoption & Maturity Models
– Ongoing Evaluation of Systems

Workflow Analysis & Integration

– Overview of Workflow Analysis & Integration
– Common Steps to Workflow Mapping
– Clinical Workflow Analysis
– Communications
– Stakeholder Strategy
– Training & Education
– Monitoring & Evaluation
– Breaking Down Barriers

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