Organization: Kids Help Phone
Title: Vice President & Chief Information Officer (CIO)
Position: Full Time, Permanent
Reports to: President & Chief Executive Officer
Location: Toronto, ON (Temporarily remote due to COVID-19) 

Is this you?
Are you a progressive technologist and technical integrator who aligns business needs with technical solutions; who models the overall architecture and critically engineers synergy between applications? 

Are you motivated by the opportunity to positively impact the mental health of young people in Canada? Would you be passionate about helping young people navigate the challenges of growing up in today’s complex, ever-changing, technology-driven world? 

You may be just who we’re looking for. 

Kids Help Phone is on a transformational journey to revolutionize the landscape of youth mental health in Canada. As a technology- and data-driven organization with an innovation mandate and a razor-sharp focus on youth, we are pioneers of virtual care and e-mental health solutions. At every level of the organization, our team is comprised of courageous game-changers committed to fuelling our journey. 

As we pursue our vision to ensure every single young person in Canada is able to access the support they need at the moment they need it – including by creating the capacity needed to engage in 19 million interactions by 2024 – we are investing in our innovation imperative and our IT roadmap. 

Part of that investment is the installation of a new role – the Vice President & Chief Information Officer. 

We are looking for a leader in the info-tech and security space who is passionate about making a real difference in young people’s lives across Canada, and about the power of technology and innovation to change and save lives. 

It will take courage. It will take resilience. It will take leadership. 

Sound like a journey you want to be a part of? Then keep reading… 

The organization
Kids Help Phone is Canada’s only 24/7, nationally available e-mental health solution for young people. Offering free, confidential services in both English and French via phone, text and online chat, Kids Help Phone has been at the forefront of youth mental healthcare for over 30 years. 

In 2020, Kids Help Phone had over 4.6 million connections with young people from every part of Canada – a 137% increase over 2019 – as COVID-19 exacerbated the country’s pre-existing youth mental health crisis. Since the start of the pandemic, Kids Help Phone has engaged in over nine million interactions with youth from coast to coast to coast. 

As a technology-enabled, data-driven e-mental health solution, Kids Help Phone is dedicated to creating social change through unprecedented access to support for young people in every part of Canada while setting a new global standard for best practice in e-mental healthcare. Guided by a deep commitment to the potential of innovation and technology to change and save lives, our mission is simple: no young person in Canada will ever be alone in their time of need, because Kids Help Phone is here. 

Kids Help Phone has also launched the Innovation Centre and Data Hub for Youth and Mental Health, which will not only propel the future of Kids Help Phone but is already shaping the landscape of the sector through work with governments and policy makers. Kids Help Phone has the most significant data set on youth and mental health in the country. Ultimately, the organization plans to evolve the Innovation Centre into a research institute that will inform continued innovation across the sector. 

The future of Kids Help Phone is anchored in technology, data, and innovation – which requires the expertise, leadership and commitment of top tier professionals. 

The position
The CIO has a mandate to drive technological innovation at Kids Help Phone, leveraging contemporary technologies and delivery models, while maintaining a stable, robust, and secure IT environment underpinning core organizational processes. 

The CIO is accountable for developing, maintaining, and delivering an information technology strategy and portfolio of initiatives, including significant modernization projects, that are aligned to Kids Help Phone’s overall strategic direction and objectives. 

The CIO reports directly to the President & Chief Executive Officer and will sit on both the Senior Leadership Team and the Executive Team. The CIO will also co-chair the Youth Experience and Innovation Committee of the Board of Directors, in partnership with the Executive Vice President, Chief Youth and Innovation Officer. 

What you’ll do 

  • Recruit, motivate and retain a highly engaged, customer centric information technology team. 
  • Develop and manage an organizationally aligned IT strategy optimizing service user experience, donor management, enterprise resource planning and business intelligence capabilities. 
  • Assess technology market development and provide executive insight & advice highlighting digital innovation opportunities. 
  • Assess data & cyber security needs, build and manage Kid Help Phone’s Information and Cyber Security Program to mitigate risks and detect/manage incidents; 
  • Develop the IT roadmap; hold accountability for technology centric project results and IT delivery outcomes in cross functional projects. 
  • In collaboration with partners in clinical services, oversee and/or inform the build-out of the roadmap and implementation of technologies to support Kids Help Phone’s current clinical services and its innovation mandate for the future. 
  • With a focus on UX for frontline teams, various non-clinical staff teams and the service users, build and collaborate with the Innovation and Data team on solution-based technologies that are integrated, highly functional and able to evolve to meet changing growing needs of a national leader in e-mental health solutions. 
  • Be a key strategist and partner in the development and implementation of the Data Hub, including informing and/or leading a cloud-based data warehouse, data security policies and protocols. 
  • Lead the organization’s technology strategy and implementation of new needs in the post-pandemic world. 
  • Securely and effectively monitor and operate IT infrastructure and applications. Continuously improve system performance/availability, IT service/project delivery, compliance, security and value by promoting IT best practices. 
  • Establish vendor relationships collaboratively with business partners to improve Kids Help Phone’s business capabilities and information technology systems 
  • Develop and meet IT budgets. 

What you’ll need 

  • A university degree (or equivalent) in Computer Science or a related program. 
  • A minimum of 15 years of experience in a technology, solution engineering, delivery, and/or systems management. 
  • At least five years in a senior leadership position including IT staff, budget and vendor management. 
  • To be a seasoned team and values-based leader who easily lives within the values of the organization while driving forward the strategic directions of the department. 
  • Demonstrated ability to align IT strategies, projects, and operations with business objectives including IT governance and capacity management acumen. 
  • Expertise with progressive hybrid cloud solutions. Experience with leading service user experience, donor management, and ERP on-prem and cloud technologies a distinct asset. 
  • Literacy in IT security, cyber-security, data privacy, and IT compliance. 
  • Solid understanding of project management methodologies with experience in cross functional projects. 
  • English/French bilingualism an asset. 


  • Full life-cycle IT experience spanning IT responsibilities including requirements analysis, systems design, and development through to operationalization and production systems management. 
  • Solution engineering expertise integrating diverse solutions seamlessly to support integrated business capabilities. 
  • Data and analytical solutions domain expertise effecting enterprise business intelligence capabilities, models, and technologies. 
  • Proven experience in IT planning, organization, and development. 
  • A proven values-based leader of dynamic teams, focused on high performance and values. 
  • A consummate collaborator, able to work at all levels of the organization as a solution builder and partner – from the frontlines through to the IT team through to executive partners, the Board, and the CEO. 
  • Substantial exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems. Specific experience with 24/7 call centre and scheduling technologies (e.g., CentreIce, Impact360, MS Azure, MS 365, Razors Edge) advantageous. 

Personal attributes 

  • Commitment to the mission and core values of Kids Help Phone and ability to model those values in service delivery and partnerships. 
  • A proven leader highly effective and motivational in a collaborative, cross-organizational partnerships. 
  • Strategic and innovative mindset. 
  • Excellent written and oral communication skills – effective with senior executives and all levels of the organization. 
  • Excellent interpersonal skills. 
  • Ability to establish credibility at the most senior levels of an organization, to present ideas in business-friendly and user-friendly language, and to motivate change across an entire organization. 
  • Exceptionally self-motivated and directed. 
  • Superior analytical, evaluative, modelling, and problem-solving abilities. 
  • Exceptional internal partner and external user service orientation. 
  • Ability to motivate in a cross-functional, team-oriented, collaborative environment. 

And finally…
Are you are inspired by helping to meet the quickly evolving needs of young people in Canada today and are ready to contribute to a dynamic organization dedicated to improving their mental health and well-being? 

History in the making! 

Does this sound like a journey you want to be a part of? 

Join us! 


Open the posting and click the “Apply” button in the top right corner of the page. Please attach a single file with your resume and cover letter titled: *lastname_firstname_CIO* 

For more information about Kids Help Phone, please visit our website at 

Kids Help Phone is an accredited member of the Imagine Canada Standards Program. 

Kids Help Phone is an equal opportunity employer, values diversity of people and communities, and is committed to excellence and inclusion in our organization. We welcome applications from visible minority group members, women, Indigenous persons, and persons with disabilities, members of sexual minority groups, and others who respect and reflect the diversity of service users. 

Kids Help Phone is committed to providing barrier-free environment and accommodation in accordance with the Accessibility of Ontarians with Disabilities Act (AODA). If contacted for an employment opportunity, please advise Human Resources person if you require accommodation at any stage of the recruitment process. 

As a condition of employment, all external hires will be required to submit proof of COVID-19 vaccination or documentation unless a valid accommodation under the Ontario Human Rights Code exists. All internal candidates must be in compliance with Kids Help Phone’s COVID-19 Vaccination Policy.