Job Title: Support Analyst, Clinical – I.S. Patient Care Systems
Job ID: 98621
Location: University Hospital
Full/Part Time: Full-Time
Regular/Temporary: Regular

Posting Period
Open: February 5, 2024
Deadline: February 18, 2024
Type: Non-Union
Department Name: Support Applications – I.S. Patient Care Systems

The Support Analyst, Clinical is responsible for the efficient design, coding, testing, and maintenance of the less complex aspects of clinical systems/programs to satisfy clinical user and systems requirements, escalating to the team Business Systems Analyst as required.

The successful candidate will be a member of the Person Management (Foundations) team within the Support Applications portfolio. Key accountabilities for the Person Management (Foundations) team are to support our OneChart system, primarily through the build and maintenance of our location hierarchy; support and maintenance of our print services functionality; application support for our 724 Downtime viewer solution and maintenance, and build of our OneChart end user positions. Responsibilities of a Support Analyst include intake and triage of all helpdesk tickets; build and validation of changes to the applications they support; validation and go-live support for Millennium upgrade activities; project support in conjunction with the Business Systems Analyst and engagement and support of continuous improvement activities. The successful candidate will need to be able to adjust to rapidly changing priorities, eager to learn and possess a keen attention to detail.

Status: Regular Full-Time
Rate of Pay: $33.64 per hour – $42.05 per hour
Hours of Work: 37.5 hours per week


Immunization Requirements

Before beginning employment at LHSC, all new hires will be required to:

Submission Requirements

Please submit in one PDF document: Cover Letter and Resume


LHSC is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the Hospital, inclusive of our Staff and Patient experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on location, as required.

Please be advised, if you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. As per the Government of Canada, LHSC is considered a hospital/healthcare organization, even if an employee is functioning in a non-patient facing role. Individuals on a work or study permit seeking employment in this sector may be required to complete additional steps in the process, including but not limited to a medical exam, which may also apply to employees looking to renew their work permits. It is the employee’s accountability to ensure they are adhering to their specific work permit restrictions, and we encourage all candidates and LHSC employees to be proactive and review restrictions as soon as possible as it could be a lengthy process.

We are committed to providing a safe, healthy and inclusive work environment that inspires respect. LHSC is committed to employment equity and diversity in the workplace and welcomes applications from equity-denied groups including Indigenous people, racialized people, women, persons with disabilities, and 2SLGBTQIA+ persons. LHSC is also committed to ensuring an accessible and inclusive recruitment process. Upon individual request, we will endeavor to remove any barrier to the hiring process to reasonably accommodate candidates, including those with disabilities, while maintaining a fair, consistent and equitable recruitment approach. Should any applicant require accommodation through the application, interview or selection processes, please contact Recruitment Services at 519-685-8500, extension #34321 or

As part of the selection process applicants may be required to complete an examination or test. Please be advised that a reference check may be conducted as part of the selection process.

Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 6 months.