Job Title: Senior Project Manager, Integrations
Organization: eHealth Centre of Excellence
Location: Kitchener, ON
Job Type: Full-time Contract

Program Overview

The eHealth Centre of Excellence (eCE) develops, implements and advances digital health tools and services to better serve patients and clinicians across Ontario. The eCE advocates for the continued and improved use of technology to enhance the connection and relationship clinicians and patients have with each other and with the Ontario and Regional healthcare system. This initiative is supported by the deployment of digital health technologies such as Electronic Health Records, eReferral, eConsult, Virtual Visits, Tablets, Robotic Process Automation (RPA), along with collaborative partnerships with regional and provincial agencies. Critical to the success of eHealth initiatives is working with system partners to support priorities that ensure the best care for patients. The eCE’s founding vision is one of innovation and partnership, with a mission to be the leading, trusted, digital health partner for primary care and integrated patient care.

About the role

Reporting to Program Manager, the Senior Project Manager – Integrations is responsible for oversight of a portfolio of integration projects. Working with the project management team, clinical and technical stakeholders to initiate, plan, execute and control all aspects of integration project(s), in order to ensure deliverables are met on time, within budget and scope. In addition to demonstrating a strong understanding of project management methodologies, this role supports change management by understanding how project delivery will impact people and solutions, by implementing effective communication strategies, and by contributing to the development and delivery of instructional documentation.

The Senior Project Manager – Integrations serves as a conduit between government stakeholders, clinical subject matter experts, vendor teams and the eHealth Centre of Excellence and is responsible for evaluating portfolio health and reporting to the Program Manager and the Executive team throughout the project lifecycle.

Key Roles and Responsibilities

Portfolio Management

  • Prioritizes demand and planning projects across a portfolio as defined within existing processes and governance model.
  • Assesses portfolio activities and compares to available resources and constraints. Negotiates resources to support planned work.
  • Organizes quarterly reviews of portfolio roadmaps (integration roadmap, solution development).
  • Monitors emerging issues, recommends necessary actions, and works with Project Managers to course correct where needed.
  • Facilitates the solutioning of key business critical / priority issues, employing conflict management skills where necessary.
  • Providing effective project communication and governance plans to vendors, clinical stakeholders, and government.
  • Establishes strong relationships with leadership, rooted in trusted delivery and high quality results.
  • Supports business development opportunities by providing technical insights.
  • Continually seeks opportunities to improve integrations, satisfy stakeholders and strengthen relationships.
  • Assists in the negotiation and development of Business Requirements Documents (BRD) and Statements of Work (SOW)

Project Management

  • Initiates, plans, executes, and controls all project related activities from initial project planning through project execution, including management of project scope, cost, timelines and budget.
  • Responsible for developing and executing the portfolio plan, communicating status updates, identifying, and mitigating risks and changes.
  • Leads requirements gathering through consultations and workshops. Supports development of requirements documentation including business process descriptions, use cases and workflows.
  • Analyzes and critically evaluates information gathered from multiple sources, reconciling conflicts, and deconstructing high-level information into detailed requirements to inform project documentation
  • Ensures projects meet business objectives by identifying and assessing the views and needs of sponsors and stakeholders, and by supporting change management and communication activities.
  • Monitors and controls production challenges/bugs during the post go-live phase of implementation.
  • Demonstrates skill at navigating and communicating technical aspects of projects to technical and non-technical stakeholders.
  • Resolves issues within the project team, leveraging conflict management skills (e.g. Crucial Conversations).
  • Work collaboratively to encourage best practices in health technology standards (i.e. FHIR), and related policies/legislation (i.e. PHIPA).
  • Represents the project and the organization in a professional manner at all times.
  • Performs other duties as required to facilitate the successful completion of the project.

Qualifications

  • University degree or equivalent experience in Health Informatics, Information Technology, Information Management, Business or related field
  • Minimum of 5 years of direct project management including projects of similar scale/scope
  • Previous digital health experience in Ontario at the provincial, LHIN, or HSP levels.
  • Excellent written and verbal communication and interpersonal skills, with proficiency developing project reports, proposals and presentations.
  • Working knowledge of health information interoperability models and standards (i.e. FHIR SMART on FHIR).
  • Demonstrated knowledge and understanding of Electronic Medical Records (EMR), Case Management Systems (CMS) and Hospital Information Systems (HIS)
  • Experience with and understanding of interoperability and integration initiatives
  • Demonstrated ability to manage competing priorities and meet deadlines
  • Proficiency in the use of MS Office Suite; Outlook, Word, PowerPoint, Excel
  • Demonstrated experience quickly building and maintaining effective and productive working relationships in complex, multi-stakeholder healthcare environments
  • Ability to work in a diverse and fluid working environment, recognizing that different opinions and backgrounds can bring strength to the tasks at hand
  • Demonstrated ability to set priorities, identify issues and respond with solutions
  • Strong organizational skills and attention to detail
  • Project management certification an asset
  • Travel within Ontario may be required

To apply

If this position is of interest to you, please send your cover letter and resume to: Human Resources at hr@ehealthce.ca

Applications will be considered up until August 27, 2021.

Feel like you don’t meet all the requirements? If you have some of the skills and experience that we’re looking for and are willing to learn the rest, we encourage you to reach out to us!


The eHealth Centre of Excellence team is a respectful and inclusive workplace. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources at hr@ehealthce.ca for assistance.

The eHealth Centre of Excellence team is committed to employment equity.  We encourage applications from all qualified candidates including, 2SLGBTQ-identified persons, persons with disabilities, First Nations, Inuit and Métis individuals, and members of Black and other racialized communities, and individuals who speak languages other than English.

We thank all interested applicants; however, due to the volume of resumes we receive only those selected for an interview will be contacted.