Job number: J0424-0856
Job title: Senior Analyst, Canadian Patient Experiences Reporting System (CPERS)
Job Type: Contract
Location: Ottawa, Toronto, Ontario, Canada
Number of positions: 1
Contract Duration: until Dec 2025
Date posted: May 9, 2024
Closing date: May 21, 2024
Range minimum: $77,390.00/year

Who we are

We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada’s health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada’s health care systems.

CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation. Learn about our Equity, Diversity and Inclusion Strategy and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.

At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include

Why is this role important?

The Senior Analyst, Canadian Patient Experiences Reporting System (CPERS), is responsible for providing analytical leadership in patient experience data collection activities, conducting data quality analyses, and carrying out reporting activities as part of the program. The Senior Analyst will also provide support to clients submitting data in adherence to CPERS data submission requirements and assist in responding to client requests for information. They will work closely with other members of the CIHI team, including the CPERS Analyst and Program Lead, CIHI’s Performance Improvement and Capacity Building (PICB) team, and Information Technology and Services (ITS).

What you’ll do

  1. Working with the CPERS Analyst and under the direction of the Program Lead, provides analytical leadership in updating the CPES: Comparative Results Tool and the production of information products such as the Provincial/Territorial Data Quality reports, other analytical products, etc. Activities include research and proposal development as needed, data analyses, fact-checking, and writing. The Senior Analyst would be responsible for small project management activities related to these deliverables.
  2. Provides timely and client-oriented services in response to requests for data/information from internal and external clients by generating record-level and aggregate analyses, verifying analyses, and preparing methodological documentation, ensuring compliance with CIHI privacy policies and CIHI’s corporate data request processes.
  3. Provides analytical leadership in data advancement initiatives such as promoting and onboarding prospective and new clients. This includes delivering education sessions related to implementing CPERS requirements and responding to questions regarding data elements, data submission processes, onboarding etc.
  4. Provides analytical leadership for CPERS data submission cycle processes and monitoring the timely receipt of quality CPERS data. This includes ensuring the tracking of data quality issues and proposing and implementing resolutions related to arising quality issues. Responsible for the carrying out of the CIHI corporate information quality framework and reports.
  5. Responsible for the accuracy and relevancy of CPERS standards, such as the data dictionary, survey tool, survey procedure manual and other documentation needed for program operations.
  6. Participates and supports system enhancement work for CPERS including intake of changes, business requirements gathering, investigating options, review or updates to technical documentation, and testing, working in collaboration with ITS staff.
  7. Develops and maintains a detailed knowledge of the CPERS database and knowledge of databases used by the CPERS such as CIHI’s Discharge Abstract Database.
  8. Participates and supports expert advisory group meetings and expert working groups. Delivers presentations to external stakeholders and groups at meetings and conferences.
  9. Provides mentoring and coaching to the CPERS Analyst.
  10. Participates in internal and external projects and activities as required.

What you’ll bring to the table

  • Undergraduate degree in health sciences, health policy, health economics, social sciences, statistics, or similar field. Graduate degree is an asset.
  • Three to five years’ experience working in a health care research or policy environment involved in the analysis, design and dissemination of research studies and related information products.
  • Experience using SAS and Python, as well as experience in the analysis of large data sets are requirements. Experience with R would be an asset.
  • Experience with manipulating and analyzing large complex databases and the analysis of longitudinal data sets and working with health care or survey data.
  • Experience with quantitative and statistical concepts and methods.
  • Experience with Microsoft Office products, particularly Microsoft Excel, Word, and PowerPoint.
  • Strong problem-solving skills, critical thinking and attention to detail while maintaining ability to see the bigger picture.
  • Proven effective written and verbal communication skills
  • Excellent interpersonal and client-oriented skills; ability to work as part of a multi-disciplinary team
  • Experience managing small projects in a deadline-driven environment
  • Fluency in both official languages would be an asset.

To find out more about this role and other exciting opportunities visit our website at and check out our ‘Careers’ section.

We thank all those who apply, however, only candidates selected for an interview will be contacted.

At CIHI we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.

Please note the CIHI Recruiting Team uses email to communicate with applicants. Please make sure your profile has an updated email address that is checked regularly, including the junk/spam mail folder, as we send time sensitive emails (i.e. testing and interview bookings).

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