Job Title: Manager, Clinical Informatics
Organization: BC Mental Health & Substance Use Services (BCMHSUS)
Job Type: Regular, Full-Time (1.00 FTE)
Location: 4949 Heather St, Vancouver, BC V5Z 3L7
Applications will be accepted until position is filled.
Hours of Work: Monday to Friday; 0830-1630.
Requisition # 128703

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

We are seeking an experienced leader in Clinical Informatics. A strong and thoughtful leader, you excel at building collaborative relationships and supporting teams to deliver results. The Informatics Manager leads the development, implementation and evaluation of a comprehensive informatics program in alignment with our strategic goals.

BCMHSUS is a values-driven organization – we serve with courage and compassion. We believe that mental wellness is for everyone. We believe that vulnerable people deserve the best health and life possible and that rehabilitation and recovery is possible. BCMHSUS provides highly specialized treatment for people across British Columbia with severe mental health and substance use/addiction issues, people in custody, and people who have been referred by the courts for assessment and treatment.

What you’ll do

The Manager, Clinical Informatics reports to the Director and is responsible to oversee the day-to-day management, operations, and evaluation of the clinical informatics services. The role leads the team in the transformation of clinical practices, processes, documentation and reporting enabled by the integration of technologies to enhance care quality, safety and efficiency. Their goal is to successfully advance the meaningful use of electronic health records (EHRs) in acute, community and primary care. Collaborating across and within the health organizations, the position provides strategic, tactical and operational EHR expertise to the clinical teams and leaders. The position acts as the senior clinical informatics strategist and subject matter expert that translates and prioritizes clinical requirements into the selection, design, build, implementation, maintenance and evaluation of clinical system technologies to enable person and family-centered care. The role also leads the planning, budgeting, scheduling, recruiting, training and performance of the clinical informatics team. High-level accountabilities include:

  • Manages the clinical informatics team and related services providing clinical informatics strategic expertise towards developing a vision and roadmap for related services and projects.
  • Ensures information and communication technology design and workflows enable transformation and innovation in clinical practice, education, administration, and research across the continuum of care.
  • Leads and provides expert input towards clinical change management efforts, clinical system design, build and maintenance decisions and site implementations.
  • Develops and operationalizes a framework to manage, govern, and sustain system related requests and makes recommendations for prioritization.
  • Provides strategic advice, facilitation and planning related to clinical systems transformation and quality improvement efforts.
  • Manages clinical requirement elicitation, translation and prioritization work that guides selection, design, implementation, maintenance, evaluation and improvement of EHRs.
  • Leads post-implementation evaluation and monitoring efforts in support of clinical adoption and systems optimization to ensure improved patient safety and quality of care.
  • Provides full scope project management leadership for Clinical Informatics projects including developing coordinating and executing detailed project charters and plans; tracking and reporting on progress and major issues and ensuring project deliverables and timelines are met.
  • Recommends capital and operating budget plans for program services to the Director. Implements and manages approved capital and operating budgets taking corrective actions as necessary. Monitors expenditures and performs variance analysis and reporting.
  • Develops an evaluation process that identifies key performance indicators (KPIs), data collection, analysis, monitoring system reports, and sharing, and escalation of these as appropriate. Facilitates the validation of these KPIs for measurement of process and outcomes, and ensures they are incorporated into system configuration. Uses these measures to monitor adoption and transform clinical practices.
  • Supervises staff, establishing clear responsibilities and work expectations for each team member; reviews workload and adjusts resources accordingly. Selects, directs, evaluates, disciplines, and terminates staff in accordance with policies. Acts as a mentor for team members and provides coaching as required.
  • Provides leadership support to the clinical informatics governance committees within the province/health organization/department/program that impact clinical system technologies.
  • Supports clinical informatics team to ensure continuous assessment and monitoring of data quality standards including error correction/data integrity activities and audit processes. Collaborates on development of relevant design standards, nomenclature, coding, decision support, quality assurance, and testing activities.
  • Develops, implements and communicates informatics related policies, procedures and workflows
  • Maintains familiarity with clinical informatics developments in the healthcare industry and participates in advising on implementation of related standards, tools, and processes.

What you bring


  • A level of education, training, and experience equivalent to a Bachelor’s Degree in Nursing or a Health Sciences Profession supplemented with seven (7) to ten (10) years’ experience in leading major clinical or quality improvement initiatives in a large, complex health care environment
  • Previous experience leading or supervising teams in the design and implementation of clinical systems is preferred. Current practicing registration with the applicable provincial college or association.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

What we do


PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

If you have questions about this exciting opportunity please contact Sheila Johnston, Talent Acquisition at Learn more about PHSA and our programs:

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.


ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at

Please note the internal job posting will no longer be accessible after the expiry date of July 4, 2022. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

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