Coordinator, Digital Content Organization
Job number:J0225-0448
Job title:Coordinator, Digital Content Organization
Job Type:Contract
Location:Toronto, Ottawa, Ontario, Canada
Number of positions:1
Contract Duration :One year
Date posted:February 13, 2025
Closing date:February 27, 2025
Range minimum:$63,730.00/year
Who we are
We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada’s health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada’s health care systems.
CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation. Learn about our Equity, Diversity and Inclusion Strategy and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.
At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include
HOOPP Pension Plan (Defined Benefits Pension)
Retirement Planning Program
Generous vacation days for permanent and long-term contracts
Work-life balance
Career Planning Program
Learning and Professional Development Program
Flexible benefits program from your first day on the job for permanent and long-term contracts
Why is this role important?
The Coordinator contributes to the effective organization and labeling of content in support of a remarkable navigation and search experience. Through the careful coordination of CIHI’s information architecture processes, including the gathering, storage and application of taxonomy for published content, this role ensures a positive experience for users throughout our digital ecosystem.
What you’ll do
1. Under the direction of the Team Lead, Information Architecture and SEO, assists with implementing the enterprise IA strategy, which includes but is not limited to, content organization, labeling, navigation, and search.
2. Coordinates the collection of labeling and tagging information (taxonomy) as part of our digital content publishing process. Identifies and recommends new labels for the taxonomy. Reviews taxonomy for compliance with IA standards. Identifies process gaps and provides recommendations for improvement. Assists with implementing and documenting changes.
3. Helps establish and document IA rules and standards in support of CIHI’s information architecture, including content organization, labelling, navigation, and search experience.
4. Assists with communicating IA standards and processes to staff, including preparing presentations and facilitating meetings.
5. Maintains a central repository of taxonomy information.
6. Conducts regular content audits and works with content authors to implement improvements to content organization, findability, and readability.
7. Maintains a calendar for scheduling content audits, assigning taxonomy to content and other tasks associated with implementing the IA strategy.
8. Performs some copy writing, primarily optimizing for search, such things as titles, meta descriptions, headers and other text.
9. Uses website metrics, usability and card-sorting data to make recommendations on optimizing search, navigation structures, labels, tags and content organization.
10. Performs other duties as assigned.
What you’ll bring to the table
• University degree in Information Architecture, Computer Science, Library and Information Sciences, Digital Marketing, User Experience, or a combination of related education and experience.
• Minimum 1 – 3 years’ experience organizing a website’s content, including creating content inventories, conducting content audits, and assigning taxonomy to content.
• Experience creating taxonomies, information hierarchies, sitemaps, and customer journeys.
• Experience documenting and creating visual representations of business processes; web site information architecture; and taxonomies and ontologies, through diagrams, flow charts, storyboards, presentations and other visual formats.
• Experience writing SEO-rich web copy, tags, titles and page descriptions.
• Excellent communication, presentation, and interpersonal skills; great team player and emotionally intelligent professional; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
• Strong organizational and project management skills.
• Strong knowledge and experience working with MS Sharepoint.
• Strong knowledge of information architecture concepts, and UX and usability best practices for digital content, websites, and mobile apps.
• Strong knowledge of user centered design and user experience principles and practices.
• Knowledge of Drupal would be an asset.
• Proficiency with diagramming or site mapping tools like Visio, Lucidchart, Powermapper, Excel or equivalent tools would be an asset.
• Fluency in English required, bilingualism in both official languages is an asset.
To find out more about this role and other exciting opportunities visit our website at www.cihi.ca and check out our ‘Careers’ section.
We thank all those who apply, however, only candidates selected for an interview will be contacted.
At CIHI we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.
Please note the CIHI Recruiting Team uses email to communicate with applicants. Please make sure your profile has an updated email address that is checked regularly, including the junk/spam mail folder, as we send time sensitive emails (i.e. testing and interview bookings).
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