Position Title: Clinical Applications Supervisor
Organization: Holland Bloorview Kids Rehabilitation Hospital and ErinoakKids Centre for Treatment and Development
Location: Toronto, ON
Requisition Number: INF-20-00004
Status: Regular Full-time
Rate: Grade 7A ($39.88/hr to $49.47/hr)

The Clinical Applications Supervisor is responsible for supervising a team of full-time and part-time Clinical Application Specialists and serves as the escalation point for assistance with complex issues when needed. Leads the implementation of Meditech Solutions that have large organizational impact. Assists with coordination, assignment and management of projects, tasks and changes.

Provides hands on support for overall coordination of help desk and customer service activities.


  • Manages the performance of applications specialist staff and provides assistance and coaching as needed including the approval of vacations
  • Ensures coverage of on call support and assignment of primary and secondary application analysts
  • Assists with the coordination and assignment of projects
  • Preparation/presentation of Performance Appraisals
  • Assists with cross training for knowledge sharing
  • Participates in inter-departmental meetings with expectation of scoping project requirements
  • Manages and monitors work attendance and coverage
  • Implements Meditech solutions that meet the needs of clinical and business stakeholders across the hospital
  • Authorizes changes to our Meditech system once investigation and testing have been completed
  • Help desk coverage for Meditech Expanse system during days and for on-call hours as required
  • Requires a flexible schedule based on Meditech Expanse and other application upgrade/update requirements
  • Review, estimation and prioritization of Meditech Expanse Change Requires which includes material preparation for Expanse Planning and Change Control Committee
  • Planning, leading and monitoring Meditech Expanse updates that occur multiple times over the year
  • Reviewing, assigning and following up on Meditech tasks including those during system upgrades
  • Knowledge of project management and change management preferred
  • Review and planning for Meditech Expanse Background job checks


  • Minimum of 3 years Clinical Applications Specialist experience
  • Clinical designation and years of working within a clinical field
  • Help Desk experience
  • Proven project implementation experience