Noralyn (Lyn) Baluyot

I want to join the Digital Health Canada Board of Directors at this point in my career for several compelling reasons:

Leveraging Extensive Experience: With over 25 years in the healthcare industry, I have accumulated a wealth of knowledge and expertise in both healthcare delivery and IT service provision. Joining the board would allow me to share this experience and contribute to shaping the future of digital health in Canada.

Driving Transformative Change: Throughout my career, I have led numerous initiatives that have resulted in significant improvements in healthcare systems. I am passionate about continuing this work on a broader scale, influencing policies and strategies that can drive transformative change across the country.

Enhancing Collaboration: My current role involves close collaboration with various stakeholders, including hospitals, health teams, and vendors. Joining the board would provide an opportunity to further enhance these collaborative efforts, fostering partnerships that can lead to innovative solutions and improved healthcare delivery.

Advocating for Equity: Working in a region that is sometimes overlooked has given me a unique perspective on the challenges faced by community and rural providers. I am committed to advocating for greater equity in digital health services, ensuring that all regions have access to the support they need.

Contributing to Resilience: My experience in managing a major cyber incident has highlighted the importance of resilience in healthcare. I am eager to contribute to the development of strategies that can help organizations become more resilient to cyber threats and other challenges.

Personal Growth and Impact: Joining the board at this stage in my career represents an exciting opportunity for personal growth and the chance to make a lasting impact on the industry. I am motivated by the prospect of working with like-minded professionals to advance digital health solutions and improve healthcare for all Canadians.

Overall, my extensive experience, passion for transformative change, commitment to collaboration and equity, and focus on resilience make this the ideal time for me to join the Digital Health Canada Board of Directors.

My experience aligns closely with Digital Health Canada’s Strategy 2026, which focuses on three strategic goals: Excellence for Members, Acting for Equity, and Leadership for Industry. Here’s how:

Excellence for Members: As a leader of a shared service organization, I bring extensive experience in continuously enhancing services and processes to better support our members in delivering their critical missions. At TransForm, we have adopted the Good Services Framework, which utilizes 15 principles to improve user experiences. This framework has been instrumental in simplifying processes within our Regional Services Help Desk and developing a streamlined Regional Project Intake Process. Additionally, we have established a Regional Stakeholder Committee that seeks annual feedback from our customers to ensure we are meeting their needs effectively. This commitment to excellence ensures that our members receive the highest level of support and service.

Acting for Equity: Working in diverse settings, from large academic institutions to small rural hospitals, has given me a unique perspective on the challenges faced by different types of healthcare providers. I am committed to advocating for equity, ensuring that all regions, including those often overlooked, have access to digital health services. My experience managing a major cyber incident highlighted the resource gaps among various providers, reinforcing the need for equitable support and resilience.

Leadership for Industry: My role as President and CEO of TransForm Shared Service Organization positions me as a key figure in advancing healthcare systems through digital services. Co-chairing the Ontario Oracle Health Collaborative and the Ontario eHUB collaborative showcases my leadership in fostering partnerships and driving innovation. Being recognized as one of the ‘Women Leaders in Digital Health’ by Digital Health Canada underscores my commitment to transforming healthcare through IT and my ability to lead the industry forward.

Overall, my experience aligns with Digital Health Canada’s strategic goals by empowering members, advocating for equity, and leading innovation in the digital health industry

I bring several unique skills and perspectives to the Digital Health Canada board:

Global Consulting Experience: As a former consultant with experience both within Canada and internationally, I understand how different jurisdictions handle various challenges. This allows me to bring valuable insights and lessons, both positive and negative, from other organizations.

Diverse Organizational Experience: I have worked with a wide variety of organizations, including large academic institutions, small rural/critical access hospitals, for-profit, non-profit, and shared service organizations. This has given me a deep understanding of the unique challenges each faces from a digital enablement perspective, as well as the strengths each type of organization can offer. For example, small organizations can innovate quickly, while larger ones have more resources.

Operational Expertise: With extensive operational experience in both healthcare delivery and IT service provision, I can bridge the gap between what healthcare organizations need to deliver excellent patient experiences and what IT service providers must do to support them. This intersection between care delivery and digital health is increasingly important–as digital health needs to be actively involved in helping to solve the biggest challenges with care delivery.

Cyber Incident Management: My recent experience managing a major cyber incident required leveraging relationships across the digital health industry for advice and support. This highlighted the gaps and inequities in resources among various health service providers in becoming resilient to cyber attacks and what it takes to achieve that resilience.

Regional Perspective: Working in a region that is sometimes overlooked because it is not a large academic hospital or located in a major metropolitan area has strengthened my perspective on the challenges community and rural providers face in accessing and supporting digital health services. This experience has taught me how to leverage existing resources (connecting to OH/MOH initiatives, creating opportunities to access various resources) to achieve greater equity for the region I serve.

Yes.

• Executives/CIOs
• Clinicians
• Vendors
• IM/IT Practitioners
• Leaders
• Healthcare Institutions

Digital Health Canada members should vote for me because of my extensive experience, proven leadership, and commitment to advancing digital healthcare. Here’s why:

Extensive Experience: With over 25 years in the health system, I have a deep understanding of both healthcare delivery and IT service provision. My background as a nurse and healthcare administrator, combined with my leadership roles, equips me with a unique perspective on the challenges and opportunities in digital health.

Proven Leadership: As President and CEO of TransForm Shared Service Organization, I have successfully led initiatives that have transformed healthcare systems. My work with TransForm, including the integration of 63 Oracle Health hospitals and the establishment of a health information exchange, demonstrates my ability to drive large-scale, impactful projects.

Collaborative Approach: My role involves close collaboration with multiple hospitals and Ontario Health Teams, highlighting my ability to work effectively with diverse stakeholders. Co-chairing the Ontario Oracle Health Collaborative and the Ontario eHUB collaborative showcases my commitment to fostering partnerships that enhance healthcare delivery.

Innovative Solutions: Leading the e-VOLVE program, I implemented a comprehensive clinical transformation initiative that established a longitudinal patient record, improving accessibility for providers. This program extends beyond hospitals to include local hospices and other ambulatory initiatives, demonstrating my focus on innovative, patient-centered solutions.

Recognition and Resilience: Being honored as one of the ‘Women Leaders in Digital Health’ by Digital Health Canada in 2023 underscores my leadership and dedication to transforming healthcare through IT. Additionally, my experience in managing a major cyber incident and implementing a new Regional Data Governance Framework highlights my resilience and ability to navigate complex challenges.

Equity and Advocacy: Working in a region that is sometimes overlooked has strengthened my perspective on the challenges faced by community and rural providers. I am committed to leveraging existing resources to achieve greater equity in digital health services, ensuring that all regions have access to the support they need.

My diverse experience, collaborative approach, and commitment to innovation and equity make me a strong candidate for the Digital Health Canada board. I am dedicated to advancing digital health solutions and making a lasting impact on the industry.