Digital Health Canada is highly committed to protecting the privacy of members and others who use our online, telephone and other services. This page provides a statement about how Digital Health Canada manages personal information and protects privacy.

Digital Health Canada uses member and other stakeholder information only for the purposes stated at the time of collection and neither uses it for any other purpose nor discloses the information to any other organization except where the member/client has consented to the alternate use or disclosure.

 

Tenets of Digital Health Canada Privacy
  • Digital Health Canada maintains data on members and clients in strict confidence and shares those data only for stated purposes.
  • No more than the minimum amount of personal information will be collected in the course of providing any service.
  • Members have the right to abstain from providing certain information recognizing that in that case, the purpose may then not be fulfilled or the organization may not be able to provide some services to the Member.
  • Members have the right to access their own information. (Procedures for accessing information can be found in the Related Procedures section below.)
  • Digital Health Canada collects data for specifically identified purposes and does not use data collected for one purpose for any other.
  • Digital Health Canada will obtain members/client consent if data is used for other purposes.
Canada's Anti-Spam Law

In addition, Digital Health Canada has implemented a series of practices to comply with the consent and unsubscribing provisions for Commercial Electronic Messages (CEMs) in Canada’s Anti-Spam Legislation (CASL). Where consent is required by CASL, we ensure that recipients have expressly opted-in or that we have their implied consent to receiving Digital Health Canada communications before they are sent. We provide an obvious, efficient email or web-based mechanism to unsubscribe from email at anytime and contacts who make unsubscribe requests will be removed within 10 business days.

Sources of Collection

Digital Health Canada collects member information through membership applications and renewals, online member profiles, conference and webinar registrations and publication and subscription orders.

Method of Collection

Member information may be collected via direct telephone contact, through the Internet or on a prescribed form provided by the organization.

Digital Health Canada Website

Digital Health Canada tracks visitors to their public website for statistical purposes. The site captures limited information about visits. No personally identifiable information is collected, only aggregate data – such as the number of hits per page. For members only Web pages accessible by authorized members, names of the members and email addresses are captured to authenticate levels of access and track the number of times members have visited the site. Digital Health Canada is not responsible for the content or privacy practices of any linked site.

Data Uses

Digital Health Canada uses information submitted from members, conference registrants, and other customers in the following ways:

  • To improve its own Web content; to respond to members’ and visitors’ interests, needs and preferences;
  • To develop new products and services; and
  • To provide individuals and their companies with information about complimentary Digital Health Canada services, promotions or special offers.

For routine system maintenance and security administration such as tracking of authorized access. Aggregate data collected from the website are only used for internal and marketing purposes and do not provide any personally identifying information. Aggregate data are used only to analyze general traffic patterns (e.g. what pages are most/least popular) and to perform routine system maintenance.

Data Sharing
  • Digital Health Canada Member data is never disclosed beyond the organization without the consent of the Member and it is shared internally only when it is required as a part of the performance of the duties of the individual seeking access.
  • Digital Health Canada does not make members’ contact information available through the Digital Health Canada Membership Directory to third parties or visitors to its website but does make it available, with consent, to other members of Digital Health Canada.
  • Digital Health Canada may elect to send mailings from other organizations to its members, with the approval of the Executive Director of Digital Health Canada, but the mailings will always originate with Digital Health Canada.
  • If a member chooses to contact Digital Health Canada by mail, fax, telephone or email, and provides personally identifiable information, Digital Health Canada does not use the information for any purpose other than to respond to the member inquiries.
  • Digital Health Canada does not disclose credit card account information provided by its members and customers, except to the appropriate banking institutions and/or clearinghouses in order to obtain debit authorization and payment.
Compliance

Digital Health Canada is committed to ensuring its privacy policy is understood and respected by all of its personnel. Digital Health Canada has taken the following steps to ensure compliance:

  • All data collected by Digital Health Canada is stored in a secured manner
  • Only authorized personnel of Digital Health Canada have access to membership information
  • Regular audits including network audits ensure that only Digital Health Canada authorized personnel who have a business need to access personally identifying information have such network privileges
  • Access to Digital Health Canada network resources is limited to Digital Health Canada personnel
  • Concerns or complaints

    Individuals have the right to review their personal information to ensure its accuracy and to confirm Digital Health Canada’s compliance with this policy. Anyone with concerns regarding the treatment of their member data or personal information or who wish to review their data should contact Digital Health Canada at 1-888-253-8554 and ask for the individual responsible for member information.

    Authentication

    Members contacting the Digital Health Canada Office to seek the provision of services or to amend or seek access to their data will be asked for information designed to authenticate that they are the individual to whom the information belongs. This authentication process will include asking for two pieces of information from their recorded information.Digital Health Canada will advise all members of its Privacy Policy:

    • At the time they apply for Membership
    • At the time they renew their Membership
    • On the Website in the form of a website Privacy Statement

    Yes, you are in the right place!

    COACH: Canada’s Health Informatics Association is now Digital Health Canada. Our name has changed but our member services and our website navigation remains the same. Welcome!